The covid-19 pandemic had brought the world to a standstill. But now, things are slowly getting better. But, the world has changed massively since the corona outbreak. Adapting to the new normal is the key to a successful business. Traveling whether for work or pleasure had been the least during the past 2 years. The hospitality industry is back with a boom now though. And with the new flow of customers, providing the bare minimum is no longer possible. The lodgers expect a lot more than the regular shampoo and soap. This is of particular importance because the pandemic showed us the importance of hygiene. And nobody is ready to take a risk. Sanitizers and face masks have become a part of everyday life. And hoteliers and managers need to realize this as soon as possible. So if you are wondering why you should be providing besides the basic toiletries, read on to find out. Not only the why, but what amenities the guests expect is also crucial.
So why exactly do the guests require more than the usual soap and shampoo?
Believe it or not, traveling can be hectic and tiresome. Even on a planned trip, there are too many places to see and too many things to do. Work tours and business conferences can be pretty exhausting too. Naturally, certain small but necessary items might be forgotten. When a tired patron comes back to their hotel room, it is like a home away from home for them. The warm and cozy ambiance of the room should feel welcoming to them. The hotel or the lodging establishment should see to it that the guest feels absolutely comfortable. That is why providing a proper toilet kit with all the essentials is vital. Your guest shouldn’t have to worry about a missing toothbrush after all!
In fact, people often decide on their boarding accommodation depending on this very service. A lot of different factors come into play while selecting the hotel. Just like how the food and the rooms are pivotal, bathrooms play a key role too. Bathrooms and bathing sections are very intimate and private spaces. Needless to say a perfectly clean washroom with charming installations and a complete set of toiletries is what a client looks for. These days, most hotels and resorts even provide electronics like hair straighteners and iron for their clients. To stay in the game, shampoo and bar soaps are not going to cut it.
Social distancing has become the new normal. No-touch items and objects have been widely used. Soap dispensers with liquid soap for both body and hand wash are common. The lodgers want to feel that the housing cares about their health. So providing every individual with masks and alcohol rubs can be great too.
As mentioned earlier, the guests expect some specific amenities from their rooms these days. This includes the likes of hairdryers, conditioners, body gels, and lotions. And there is another reason behind it. Hotels and resorts do not come cheap. The clients pay a pretty big sum for their stay. So they want the service that they have paid for to please them completely. Complimentary breakfasts, transportation, and a 24/7 round-the-clock reception are some other services they hope for. All these factors together set the standard of the establishment.
What are the other factors that affect the level of service offered by the lodging?
The quality of the products supplied is as important as the actual products themselves. The fundamental electrical tools include chargers, irons, hair straighteners, and dryers. While installing these, the company or the brand should be a good one. Local items are unpredictable. And you definitely do not want your guest to have an accident due to some technical error. The best chains in the industry only offer branded electronic pieces of equipment in their rooms. This ensures the safety of the guest as well enhances the experience of the stay.
The right toiletry is also an innovative way of leaving a good impression on the clients. It not only increases the chances of recommendations but also the economy. Some of the other necessities provided include a shaving kit, a toothbrush, and toothpaste. Some of the bigger names in the industry even offer designer colognes and perfumes in some cases. The high-end brands try to use luxury items to further enhance the aesthetics of the room as well the stay of the patron. End of the day what matters the most to the staff and crew is the fulfillment of the clients’ happiness. And a-grade toiletries seem to make the customers and patrons supremely pleased. Again people follow different skincare and beauty routines. There are many different skin types too. So the brand name is not the only vital point to be noted. The composition and material that goes into every cosmetic item are also important. The lotions, soaps, and gels are preferred paraben-free. These days vegan and herbal products are gaining market as well. introducing natural products can also be a great idea to boost business.
So if you are a hotelier, then this is one of the most vital things to remember. The veteran in the field will agree that the only way to increase the economy is through a happy clientele. And clients are happy with these extra services. As you can see, these days people expect and want more than just the quintessential soap and shampoo. The hospitality industry is changing quite fast and if an individual wants to be in pace with it, exceeding the expectation is the key. If you are a newbie and are at a loss about what to do, start with a kit that includes everything you as a customer would like. Clean towels, linens, a proper bathroom kit, and slippers are top essentials. Electrical implements can act as added incentives. In the post-pandemic world, these are some of the chief points that could make a huge difference to your business!