If you want your hotel to attract more business travelers, it’s time to be serious! A business traveler belonging to the age of information technology has various options. Therefore, you have to think outside the box and be creative so that more business travelers can opt for your hotel over others!
You have to provide the best hotel facilities to attract more guests to your hotel. Plus, you need to focus on marketing to achieve a competitive edge. You must be focused on exceptional customer service too. Your guest deserves the best from you!
Read on for more information.
Best Facilities to Offer Your Hotel Guests
Your hotel guests would love the facilities you provide, so the facilities have to be the best. Consider the following:
#1. High-Quality Toiletries
Invest in high-quality toiletries for your hotel guests. Business travelers are busy and won’t have the time to bring lotions, shampoo, etc. If your hotel provides the best toiletries, it can be great for business travelers! It may seem insignificant, but even small differences count, but you need to be excellent in what you offer. The shampoo, lotion, conditioner, and soap that you are offering must be of great quality. Find a reliable supplier who can provide you with excellent hotel supplies. Also, keep a backup plan in case your supplier is not available. Also, focus on the packaging of such items as it says a lot about your business.
#2. Free Wifi
Business travelers may need to prepare for the presentation and meetings. They would love to connect with their family, and offering free wifi can be a source of attracting more guests. If there are other hotels in the area and none of them is offering free wifi, then you can benefit from providing free internet. When your guests feel bored, they can connect to the wifi and make the most of their free time.
#3. Focus On Location
If your hotel is downtown or at a prime location, don’t forget to mention it! Your location can be beneficial for the hotel. For example, if business travelers want to stay close to their head office or meeting area, it’s great to market your hotel by mentioning the location.
#4. Comfortable Ambiance
The theme of your hotel has to be comfortable. People are busy in the hustle and bustle of life. It’s hard to find time to relax, and thus, if you offer a comfortable ambiance, the business travelers would feel at home.
#5. Awesome Fitness Centers
If people stay at your hotel for a week or two, they may want to go to the gym. If your hotel has a fitness center, it would be a win-win situation. Business travelers would get a chance to take care of their health and fitness while you can market such facilities of your hotel to grab the attention of potential customers.
#6. Fast Customer Service
You live in the age of information technology where everything is just a click away. So whether you are providing services online or in person, it’s wise to focus on fast customer service. The time of your business travelers is precious, and if you can solve their queries and provide a suitable solution within a short time, then it’s excellent!
#7. Free Parking And Valet Services
It’s hard to find a parking spot, mainly if the hotel is in a busy area. However, if you offer free parking and valet service, you are helping your guests focus on other essential things. It can be a great factor to attract more business travelers.
#8. Provide Meeting Space
Let the business travelers use your meeting space or conference room. Let the companies use the meeting space for corporate events. It can be great for your business. You have to be creative as you don’t want the business travelers to find an alternative. It’s easier for the companies to arrange meetings and seminars when everyone and everything is close.
#9. Healthy Eating Options
Business travelers can be from different countries, and thus, you can change the menu to healthy eating options. Make it vegetarian-friendly, too, in case someone doesn’t eat meat. Let the guests explore the menu as you can give such details on the official website. Of course, your guests must have the choice to select from a variety, but make sure the food tastes excellent too!
#10. Offer Complimentary Items
You can give complimentary hotel slippers to the guests or a gift basket with snacks and chocolate. This gesture can go a long way as your guests will remember your gift! They could also not forget your hotel services and may want to book it for their family vacations. So, you are investing in the future by offering complimentary items and services to your hotel guests.
Tips to Keep In Mind for Hotel Facilities
Keep the following tips in mind when providing hotel facilities to business travelers:
Focus on social media and maintain an online presence. Let the world know that you are open. You have to highlight the facilities and features of your hotel.
You must focus on providing the best customer service and the best facilities.
Offer free coffee, complimentary breakfast, and other things that can make things smooth for business travelers. If they find everything in one place, it will be easy to have some fun.
You can offer shaving razors to business travelers. They may forget to carry one, and thus, you are making their stay comfortable.
You can also provide free toothbrushes, toothpaste, and comb. Though the guests are traveling for business, they may forget to bring such essential items, and that’s where you can help.
Wrapping It Up
You have to make the stay easy for business travelers. The guests here are for business and not for vacation, so make sure you provide fast customer service and free wifi. When arranging the facilities, think from the perspective of a business person. For example, you can offer high-quality toiletries and other items that your guests can remember for a long time.