Your guests are very important to you. Wanting the best for them is only natural. But finding the perfect services for them is tricky. You have to observe and plan. There are many things you can do to get the services right. You need a combination of flexibility as well as planning. Read on to get some ideas to win your guests’ hearts!
What is the importance of hotel amenities?
Hotel amenities are a reflection of your care. Your concern for your guests finds expression in the amenities you provide, Hotel amenities are not just meant for promotional purposes. Of course, they do make up a good part of your establishment’s image. But it also shows how much you care. That is why it is important to prioritize planning the amenities you provide.
How can you get your services right?
The services you provide can be perfected. Here are some tips and tricks that can help you!
Understand your guest
Your guests have unique needs. Some amenities remain constant necessities. However, in some cases, one size doesn’t fit all. You have to gauge your guest’s needs and wants. They have unique preferences. For example, some parties come with children or old folks. In such a scenario, you need to be flexible. Your services should reflect that you have observed and attended to the fabric of the guest party.
Pay attention to the details
Special days and occasions can be figured out. Paying attention to details conveys concern. For example, you could do the extra bit and note down birthdays. Everyone enjoys special treatment on their birthdays! You could impress your guests with minute attention to detail.
Curate amenities based on resources
Different guests have different resources at their disposal. Some can afford to spend more than others. It is important to not make your guest feel left out. Irrespective of what one can afford, give your guests the best. That is why it is important to plan accordingly. Keep amenities planned for every affordability slab.
Improve the quality of the amenities
Fundamentally, none of this will matter if the amenities aren’t helpful. The quality of the services you provide needs to be top-notch. Take toiletries for example. It won’t matter if you curate the toiletries specifically for a guest. If it contains harsh chemicals, it simply won’t be helpful. So before anything else, make sure that your amenities are top quality. Whatever the amenity is, improving the quality is a sure shot at impressing your guests.
Think very long and very hard. Sometimes, conventional amenities just don’t cut a mark. It becomes necessary to make sure that the amenities are different. Make them stand out. Whether you want something grand is up to you. Remember, even small gestures can become exceptional. Just ensure that your guests know that you care.
What are some innovative ideas that you can try?
Conjuring up ideas might be the tough part. It is a little tricky to come up with fun and interesting amenities. But don’t worry! Here are some ideas to get you going.
Make pet-friendly arrangements
Some guest parties do bring pets. Many hospitality establishments are opposed to pets. Yours could stand out! A little ring for small animals to play in could be a fun addition. Besides, you could make provisions for pets. Food, emergency care, and things like that could go a long way. Complimentary nametags could be a fun addition too.
Children are very important. Most families bring children. They need extra attention and care. They can have many needs. Children’s needs aren’t always similar to adult needs. That is why being prepared for such possibilities is imperative. Plus, a play area is always a good idea! All kids enjoy that. It also gives parents some free time. Occupying the kids’ attention can be a good thing for both them and their parents.
Improve in-room facilities
In-room facilities can make all the difference. It isn’t just the softness of the bed that matters. Sometimes, things like electronics can be pivotal too. For example, the placement of plug points can be a huge factor. In suites, insufficient or inconvenient plug points can be a big problem. Similarly, many in-room amenities can matter. Sometimes, the toiletry kit is a huge point. Every hotel provides some toiletries. But a very good way to win your guests over would be a toiletry up-gradation. Adding unconventional or useful products could be a brilliant move. Besides, the in-room experience, in general, could be improved. You could add diffusers and candles. A little spa kit could go along with the toiletry kit. Oh, and make sure that the slippers, bathrobes, and other disposables are of top quality. These are little changes that can make a huge impact.
Arrange for coupons and discounts
No one doesn’t enjoy discounts. It makes the guest feel very special. Besides, most people enjoy shopping. Almost every guest party will have at least one enthusiastic shopper. Coupons and discounts in local stores can help make them feel cared for. Besides, this will improve your business relations with neighboring businesses too. This could be a great way to collaborate. This is also a good advertising opportunity. It can strengthen your outreach. With more people and businesses knowing about you, yours grows as well. It’s like killing many birds with the same stone!
Provide surprise and complimentary services
As you pay attention to details, this gives side by side. Celebrating special days is something everyone enjoys. It becomes all the more brilliant Complimentary celebratory arrangements can go a long way in making someone feel special. Imagine how nice everything gets when there’s a spare cake thrown into the mix! This is an easy and sure way into your guest’s heart.
Well, so what are you waiting for? Follow these guidelines and tips. Winning your guests over will become a piece of cake. Feel free to come up with more fun amenities that can make your guests feel special. Happy hosting!